Frequently Asked Questions

How long does order processing take?
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays will generally be processed on the next business day.

How long does standard delivery take?
Standard delivery is estimated to take 3–7 business days after your order has been processed.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs inspections, high shipping volumes, and other circumstances outside our control may affect delivery.

Do you offer expedited shipping?
Expedited shipping may be available during checkout for eligible products and delivery addresses. Available options and delivery estimates will be shown before you complete your purchase.

How are shipping charges calculated?
Shipping charges are calculated during checkout based on your delivery address, order weight, and selected shipping method.
Any available free-shipping promotion and its eligibility requirements will also be displayed at checkout.

Which carriers do you use?
Orders may be shipped through Amazon Buy with Prime, Amazon Multi-Channel Fulfillment, USPS, UPS, FedEx, or another trusted fulfillment provider.
The carrier used may depend on the product, delivery address, shipping option, and product availability.

How can I track my order?
After your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking information may take up to 24 hours to become active after the carrier receives the shipment.

What happens if I provide the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if you need to request an address change. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges may apply if a package is returned because of an incorrect address, refusal of delivery, or failure to collect the package.

What should I do if my package is damaged?
Contact us within 7 days of delivery and provide:

• Your order number
• A description of the damage
• Clear photographs of the shipping package
• Clear photographs of the affected product

We will review your claim and work with the applicable carrier or Amazon fulfillment service to determine an appropriate resolution.

What should I do if my package appears to be lost?
Contact us if tracking shows no delivery within a reasonable period or if the shipment appears to be lost.
We will investigate the shipment with the carrier or Amazon fulfillment service. A replacement or refund may be provided if the package is confirmed lost and the claim is approved.

Do you ship internationally?
We may ship eligible products to select international destinations.
International customers are responsible for customs duties, import taxes, VAT, brokerage charges, and other fees imposed by the destination country. These charges are not included in the product price or standard shipping charge and are generally non-refundable.
International delivery times may be affected by customs processing and local carrier operations.

How do Amazon Buy with Prime orders work?
Orders placed using Amazon Buy with Prime are fulfilled and shipped by Amazon.
Available shipping speeds, estimated delivery dates, tracking details, payment procedures, and eligible return options are shown during the Buy with Prime checkout process and may differ from orders fulfilled directly by FOUZEE.

What is your return period?
You may request a return within 30 days after receiving your order.
However, damaged, defective, expired, incorrect, unsealed, or incomplete-order claims should be submitted within 7 days of delivery with supporting photographs.

Which products are eligible for a return or replacement?
A return or replacement may be approved when:

• You received the wrong product
• The product arrived damaged
• The product was defective
• The product arrived expired
• The safety seal was broken or missing before opening
• Items were missing from your package

All requests are subject to review and approval.

Can I return an opened dietary supplement?
Opened or used dietary supplements are generally non-returnable for health, safety, and quality reasons.
An exception may be considered if the product was damaged, defective, expired, unsealed before use, or shipped incorrectly.

Which items cannot be returned?
We generally cannot accept returns or exchanges for:

• Opened or used dietary supplements that are not defective or incorrect
• Products damaged through misuse, abuse, or improper storage
• Products purchased from unauthorized sellers or third-party marketplaces
• Gift cards
• Promotional or complimentary items

How do I request a return, replacement, or refund?
Contact customer support before returning any product. Include:

• Your order number
• Your full name
• The reason for your request
• Clear photographs of the product and packaging, when applicable

Do not send a product back until you have received return authorization and return instructions.

When will I receive my refund?
After the returned product has been received and inspected, we will notify you whether the refund has been approved or denied.
Approved refunds are issued to the original payment method, normally within 5–10 business days. Your bank or payment provider may require additional processing time.

Are original shipping charges refundable?
Original shipping charges are generally non-refundable unless the return resulted from an error on our part.
Customs duties, import taxes, VAT, brokerage fees, and similar international charges are also non-refundable.

Can international orders be returned?Unless applicable law requires otherwise, international orders are generally not eligible for return unless the product arrived damaged, defective, expired, or was shipped incorrectly.

Are Buy with Prime returns handled differently?
They may be. Orders fulfilled through Amazon Buy with Prime may be subject to Amazon’s return eligibility, authorization, and fulfillment procedures in addition to our Refund & Return Policy.

What types of products do you sell?
Our featured collection includes wellness products, dietary supplements, probiotic, premium Kashmiri saffron, and Himalayan shilajit. Product selection and availability may change without notice.

Are your products intended to diagnose or treat medical conditions?
No. Dietary supplements sold by FOUZEE are intended to support general health and wellness. They are not intended to diagnose, treat, cure, or prevent any disease.
Website content, product descriptions, blogs, and educational information are provided for general informational purposes and are not medical advice.

Have product statements been evaluated by the FDA?
Statements concerning dietary supplement products have not been evaluated by the U.S. Food and Drug Administration unless specifically stated otherwise.

Should I consult a healthcare professional before using a supplement?
Yes. Consult a physician or other qualified healthcare professional before beginning any dietary supplement, particularly if you:

• Are pregnant or nursing
• Have a medical condition
• Take prescription medications
• Have known allergies or dietary sensitivities
• Are under medical supervision

Never use website information as a substitute for professional medical advice, diagnosis, or treatment.

Are results guaranteed?
No. Individual responses to dietary supplements vary. We do not guarantee any specific health, wellness, or performance result.

How can I check whether a product is suitable for my allergies?
Read the full product label, ingredient list, warnings, and directions before use.
Ingredients, packaging, formulations, and labels may change. If you have an allergy, sensitivity, medical condition, or uncertainty about an ingredient, consult a qualified healthcare professional before using the product.

Why might the packaging look different from the website image?
Product packaging, labels, ingredients, sizes, and designs may be updated without notice. Website images are provided for illustration, and the product received may have updated packaging.
Always review the label on the product you receive before use.

Why is a product unavailable or sold out?
All products are subject to availability. We may change formulations, update packaging, limit quantities, temporarily remove products, or discontinue products without prior notice.

How do subscriptions work?
Eligible products may be delivered automatically on a recurring schedule. Available delivery frequencies may include every 30, 60, or 90 days, depending on the product.
By subscribing, you authorize us to charge your selected payment method before each scheduled shipment until the subscription is canceled.

Do subscriptions renew automatically?
Yes. A subscription automatically renews according to the delivery frequency you selected unless you cancel it before the next billing date.

Can I change my subscription?
Depending on the available account features, you may be able to:

• Skip a shipment
• Change the delivery frequency
• Update your shipping address
• Update your payment method
• Change product quantities
• Cancel the subscription

Changes must be completed before the next billing date to affect the upcoming order.

How do I cancel a subscription?
You may cancel through your customer account or by contacting customer support.
A cancellation request received after a recurring order has already been processed will apply to future shipments only. The processed order will remain subject to the applicable shipping and return policies.

Can subscription prices change?
Yes. Subscription pricing and discounts may change. Updated pricing will apply to future subscription orders, subject to any notice required by applicable law.

What happens if my subscription payment fails?
We may attempt to process the payment again or suspend the subscription until payment is successfully completed.

Can subscription orders be returned?Subscription orders are governed by the same Refund & Return Policy as other eligible orders.

Do I need an account to place an order?
An account may be available for accessing certain website and subscription-management features. Checkout requirements may vary depending on the payment or fulfillment method selected.

Who is allowed to purchase products?
You must be at least 18 years old or the legal age of majority in your state or country to use the website or purchase products.

How should I protect my account?
Keep your password and other login credentials confidential, restrict access to your account, and notify us immediately if you believe your account has been accessed without authorization.
You are responsible for activity conducted through your account.

What cookies does the website use?The website may use:

• Essential cookies for security, checkout, payment processing, and shopping-cart functions
• Performance and analytics cookies
• Functional cookies that remember preferences
• Advertising cookies
• Cookies provided by trusted third-party service providers

Can I disable cookies?
Most browsers allow you to delete, block, or receive notifications about cookies through browser settings.
Disabling essential cookies may prevent features such as the shopping cart, checkout, payment processing, or account access from working correctly.

Does the website contain third-party links or services?
The website may contain links, tools, payment services, analytics services, social-media integrations, and fulfillment services operated by third parties.
Third parties maintain their own terms and privacy policies. We do not control their content, products, services, or privacy practices.

Can I copy website content or product images?
No. Website text, product descriptions, logos, trademarks, photographs, videos, graphics, designs, and other content may not be copied, reproduced, distributed, modified, or commercially exploited without prior written permission from Shoppers-Plaza LLC or the applicable rights holder.

What happens when I submit a review or photograph?
By submitting a review, testimonial, comment, photograph, video, or similar content, you confirm that you own it or have permission to submit it and that it does not violate another person’s rights.
Subject to the Terms of Use, submitted content may be used, reproduced, modified, published, displayed, or distributed for marketing and business purposes.

How can I contact customer support?
For questions about an order, shipment, return, refund, subscription, product, or website policy, contact:

FOUZEE
A brand owned and operated by Shoppers-Plaza LLC
Email: info@fouzee.com
When contacting us about an order, include your full name and order number so we can assist you more efficiently.